Terms and Conditions

General
Please read all sections of our Terms and Conditions before placing any orders. Please note that placing an order signifies Customers (refer to both buyers and recipients) the acceptance of all TERMS AND CONDITIONS of RAREDRAM.

Ordering
Thank you for your order. All orders will be processed by Ordering System of RAREDRAM but our members will counter-check each order one by one. Please allow 1-2 working days for your order processing. Once the order being processed, RAREDRAM will notify you via email. Please be noted that the right of sale of any goods is retained by RAREDRAM. RAREDRAM reserves the right to proceed or cancel any order. For order canceled by RAREDRAM, full payment being made shall be refunded in due course.

Minimum Legal Age Requirement
Customers (refer to both buyers and recipients) shall reach the legal age for buying and/or consumption of alcohol in their respective country/district/area. Customers shall confirm and undertake the responsibility for compliance with relevant laws and regulations of minimum legal age for buying and/or consumption of alcohol in their respective country/district/area.

Law of Hong Kong
Under the law of Hong Kong, intoxicating liquor must not be sold or supplied to a minor in the course of business.

Payment
Payment for orders shall be settled in full amount before shipment. For details, please refer to “Payment Option”.

Taxes & Duties
All prices listed on RAREDRAM do not include any taxes and/or duties. Rare Dram shall not be responsible for any taxes and/or duties payment, import procedures, and customs declaration. Customers (refer to both buyers and recipients) shall personally handle any issues and/or charges, if any, arising from taxes and/or duties, import procedures, and customs declaration. For information about custom policies and relevant laws and regulations, please contact the local country/district/area before placing an order with RAREDRAM.

Conditions of Goods
Please understand that the conditions of goods may be varied from bottle to bottle especially for old bottlings and limited editions. In any circumstances, once submitting an order the Customers (refer to both buyers and recipients) signifies to confirm and accepted this term.

Delivery Information
RAREDRAM appoints courier or express post agents as the transportation services providers. The delivery time normally takes 2 to 7 days. The staff members of RAREDRAM will do their best to pack your whisky so that the risk of damage in transportation shall be minimal. Please understand that RAREDRAM cannot guarantee for conditions of the parcel handling by post office or courier. RAREDRAM will not handle any processes or undertake any liabilities regarding import declaration, duty/tax, and any custom-related issues. The customer shall bear and pay for fees and/or expenses incurred from the return or non-recipient of the parcel due to custom-related issues or incorrect/incomplete address provided by the customer.

Returns Information
No cancellation of the order will be accepted. All whiskies sold are sealed by original distilleries, bottlers, or merchants unless stated otherwise. Every bottle will be checked by our Whisky enthusiast before shipping, and those special, rare, or old bottles will be individually examined and photo recorded. The members of RAREDRAM will try their utmost effort to handle your precious whisky. The circumstances for a return and refund for an order should be uncommon. If there is such an unexpected situation for requesting of return and refund for the order, please email us with details and relevant pictures of the problem. Please note that requests for returns and refunds for orders shall be raised within 14 calendar days upon shipment arrival at airport, port, customer, post office, or courier of the destination country/district/area, at the soonest point. Returns and refunds final decision subject to RAREDRAM.